Instagram & WhatsApp auto-replies
Answer customer messages straight away, even when you’re up a ladder or mid-haircut.
What's included
Every message answered, even when you’re busy
It uses AI to write each reply, but only from what you’ve told us: your prices, opening hours and services.
Answers the usual questions
Prices, opening hours, the areas you cover and how to book, answered in seconds.
Only says what you’ve told it
It never invents a price, a discount or a promise you haven’t made.
Gets the details for you
It asks what the customer needs, where and when, so the chat is ready when you pick it up.
Hands over when it should
Anything it can’t answer, it tells the customer you’ll get back to them, instead of guessing.
Steps back when you reply
Reply yourself and it goes quiet in that chat, so you’re never talking over each other.
Official Meta tools
Built on Instagram’s and WhatsApp’s own business tools, not an unofficial add-on that can get your account blocked.
Pricing
One setup fee, one monthly fee
The monthly fee covers hosting, keeping your answers up to date when prices or hours change, and a monthly check of how conversations are going.
from £297 setup
Automatic replies to your Instagram direct messages.
Ask about Instagram →from £397 setup
Automatic replies to your WhatsApp messages, on WhatsApp’s official business platform.
Ask about WhatsApp →Instagram + WhatsApp
from £597 setup
Both channels, answered the same way from the same information.
Ask about both →On a Grow or Market care plan? You pay the setup fee only. The monthly fee is included in your plan. See care plans.
No extra Meta fees for replies. Replying to customers who message you first doesn’t cost anything extra. If you’d like to message customers first, such as reminders or offers, WhatsApp charges for each message, so we quote that separately.
How it works
Three steps, start to finish
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1. Call
We talk through the questions customers ask you most, and how you like to answer them.
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2. Set up
We write the answers with you, connect your accounts, and test every kind of question before it goes live.
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3. Live and looked after
We check conversations each month and update the answers when your prices or hours change.
Will customers know the reply is automatic?
Yes. It tells people they’re chatting with an automated assistant, and that you’ll pick up anything it can’t answer.
What if it doesn’t know the answer?
It tells the customer you’ll get back to them, rather than guessing. It only answers from the prices, hours and services you’ve given us, and it never makes up a price, a discount or a promise.
Can I still reply to messages myself?
Yes, any time. When you reply yourself, it steps back from that conversation, so you’re never talking over each other.
Do I need a website from you?
No. Auto-replies work on their own. They’re most useful when they can point customers to a page where they can book or see your prices, but that page doesn’t have to be one we built.
How much do Instagram and WhatsApp auto-replies cost?
Instagram is from £297 to set up, then £47 a month. WhatsApp is from £397, then £47 a month. Both together are from £597, then £67 a month. On a Grow or Market care plan, you pay the setup fee only.
Ready to stop missing messages?
Tell us which questions customers ask you most, and we’ll show you how the replies would work. No pressure, no jargon.